Returns & Exchanges

At Christow, we want you to be completely satisfied with your home and garden purchases, which is why we offer a straightforward 30-day return policy for all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Log in to our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully pack your products in their original boxes, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Affix Shipping Label

  Download and print your prepaid return label from the portal, then securely attach it to the outside of your parcel.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.